Master Agreement for All Users of the WCSitters Platform
Effective Date: June 1, 2026
Last Updated: May 27, 2026
These Terms of Service (“Terms”) form a binding legal agreement between you (“you” or “your”) and WCSitters LLC, a Pennsylvania limited liability company (“WCSitters,” “we,” “us,” or “our”), and govern your access to and use of the wcsitters.com website, the WCSitters mobile application, and all related services we provide (collectively, the “Services”).
By accessing or using the Services, by clicking to accept these Terms when prompted, or by creating an account, you agree to be bound by these Terms, by our Privacy Policy, and by any additional agreement applicable to your role on the Services (including, if applicable, the WCSitters Sitter Agreement or the WCSitters Family Agreement). If you do not agree, you may not use the Services.
To use the Services you must:
WCSitters may refuse service, terminate accounts, or remove or edit content in its sole discretion.
WCSitters operates an online marketplace that helps families (“Families”) find, communicate with, and book independent college-student babysitters (“Sitters”) for in-home childcare. The marketplace, including all features, software, payment processing, communication tools, and related services, is referred to in these Terms as the “Platform.”
WCSitters is a technology platform only. WCSitters is not a childcare agency, childcare provider, employer of Sitters, employment agency, or staffing agency. WCSitters does not employ, recommend, supervise, or endorse any Sitter or Family.
Sitters are independent contractors of the Families that book them through the Platform; they are not employees, agents, partners, or joint venturers of WCSitters. Any contract for childcare services is solely between the Family and the Sitter. WCSitters is not a party to that contract.
These Terms apply to all users of the Services. Sitters and Families are also subject to role-specific agreements: the WCSitters Sitter Agreement applies to Sitters, and the WCSitters Family Agreement applies to Families. In the event of any conflict between these Terms and a role-specific agreement on a matter expressly addressed by the role-specific agreement, the role-specific agreement controls solely as to that matter.
To use most features of the Platform, you must create an account. You agree to provide accurate, current, and complete information when registering and to keep your information up to date. You are responsible for safeguarding your account credentials and for all activity that occurs under your account.
You authorize WCSitters and its service providers, including Stripe and Checkr, to verify your identity, including by comparing personal information you provide against information available from third-party databases.
You may maintain only one active account on the Platform. You may not allow others to use your account, and you may not use another person’s account.
Families request bookings through the Platform by selecting a Sitter and providing the date, time, location, and other relevant information. A booking is confirmed when the Sitter accepts and payment authorization is successfully processed through Stripe.
Direct messaging between Sitters and Families through the Platform is unlocked only after a paid booking is confirmed. Until that point, all communications must occur through the Platform’s structured booking flow. You may not solicit or share off-Platform contact information through the Platform before a paid booking is confirmed.
After a completed booking, Sitters and Families may submit ratings and reviews about each other. Reviews must be truthful, based on a genuine interaction, and free of harassment, threats, or unlawful content. WCSitters does not endorse reviews; reviews reflect the opinions of the user who posted them. WCSitters may remove reviews that violate these Terms or applicable law but is not obligated to do so.
WCSitters charges Sitters a platform fee equal to fifteen percent (15%) of the gross hourly rate set by the Sitter for each booking completed through the Platform (the “Platform Fee”). The Sitter receives the remaining eighty-five percent (85%) of the gross rate (the “Sitter Payout”). WCSitters does not charge Families a separate platform fee for use of the Platform at this time.
Sitters set their own family-facing hourly rate within the range allowed by the Platform. The family-facing hourly rate is the gross rate; the Sitter Payout is calculated by deducting the Platform Fee from the gross rate.
All payments on the Platform are processed by Stripe, Inc. (“Stripe”), through Stripe Connect Express. By using the Services, you also agree to Stripe’s Connected Account Agreement and Stripe Services Agreement. WCSitters does not store full payment card numbers; payment data is provided directly to Stripe.
When a Family confirms a booking, the Family’s payment method is authorized for the estimated charge. Final charges are captured after the booking is completed and any applicable adjustments are calculated. Adjustments may be made for actual hours worked, overtime, or other factors disclosed at the time of booking.
Sitter Payouts are released to the Sitter’s Stripe Connect account on a weekly basis, subject to Stripe’s processing times and any holds that may apply for fraud prevention, identity verification, or compliance purposes.
Each user is responsible for determining and paying all taxes that apply to that user’s activities on the Platform. Sitters are independent contractors and are responsible for paying self-employment and income taxes on their earnings. Families are responsible for any household-employment tax obligations that may apply to them under federal or state law. WCSitters will issue an IRS Form 1099-NEC to any Sitter whose annual earnings on the Platform meet the then-applicable reporting threshold, and will make available an Annual Care Summary to Families to assist with their tax reporting.
Refunds, cancellations, and rescheduling are governed by the cancellation policy posted on the Platform and incorporated by reference, as it may be updated from time to time. WCSitters may, in its sole discretion, issue refunds or credits in cases of platform error, confirmed Sitter no-show, or other circumstances WCSitters considers appropriate.
If you initiate a chargeback or payment dispute with your payment provider, WCSitters may suspend your account pending resolution. You agree to cooperate with WCSitters in good faith to resolve disputes before initiating a chargeback.
Before activating a Sitter on the Platform, WCSitters requires the Sitter to complete a vetting process that includes a verified .edu email address, an intake application, a live video interview, a national criminal background check administered by Checkr, Inc., reference checks, and identity verification.
WCSitters’s vetting process is a screening tool only. It is not exhaustive and does not guarantee the safety, fitness, suitability, character, or honesty of any Sitter. Background checks reflect only information reported to, and accessible through, the relevant databases as of the date the report is generated; sealed, expunged, or unreported information may not appear. WCSitters does not continuously monitor Sitters and does not independently verify every credential a Sitter self-reports. Families remain solely responsible for evaluating Sitters, communicating their needs, and making their own informed decisions about whom to book.
Additional limitations and Family responsibilities are set forth in the WCSitters Family Agreement.
Families and Sitters who have connected through the Platform agree, for a period of twelve (12) months after the date of any booking, communication, or other connection made through the Platform, not to engage one another for childcare services outside of the Platform in order to avoid paying the Platform Fee or to circumvent any rule or policy of the Platform. This restriction includes hiring, contracting with, paying, or accepting payment from a person you first connected with through the Platform for childcare services arranged or performed outside of the Platform.
Bookings continue to qualify as on-Platform bookings if they are requested, confirmed, and paid through the Platform, even if scheduled for a later date. If a user violates this Section 8, WCSitters may, in addition to any other remedy, deactivate the user’s account and recover the Platform Fees that would have been earned on the circumvented bookings, plus reasonable costs of enforcement.
“User Content” means any content you submit, post, upload, transmit, or otherwise make available through the Services, including profile information, photographs, intro videos, reviews, messages, and feedback.
As between you and WCSitters, you retain ownership of your User Content.
You grant WCSitters a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, modify (for example, to resize images or adapt formats), create derivative works of, communicate, publish, publicly perform, publicly display, and distribute your User Content for the purposes of operating, providing, improving, marketing, and developing the Services. For intro videos and profile photographs, you also grant WCSitters the right to feature them in marketing materials related to the Services.
You represent and warrant that (a) you own or have all necessary rights to your User Content and to grant the license in Section 9.3; (b) your User Content does not infringe any third-party right, including intellectual property, privacy, publicity, or contractual rights; and (c) your User Content complies with these Terms and applicable law.
WCSitters has no obligation to monitor User Content but may review, remove, or refuse to display any User Content at any time, in its sole discretion.
You agree not to use the Services to:
The Services, including all software, text, graphics, logos, audio, video, and other content (other than User Content), are owned by WCSitters or its licensors and are protected by intellectual property laws. WCSitters grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for their intended purposes, subject to your compliance with these Terms. No other rights are granted by implication, estoppel, or otherwise.
The Services rely on, and integrate with, third-party services including (without limitation) Stripe, Checkr, Google (Firebase and related services), Netlify, Mux, Cloudinary, EmailJS, Calendly, and Track1099. Your use of those services may be subject to separate terms and conditions imposed by their providers. WCSitters is not responsible for the acts, omissions, terms, or content of any third party.
Our collection and use of information about you is described in the WCSitters Privacy Policy, which is incorporated into these Terms by reference.
By creating an account, you consent to receive communications from WCSitters electronically, including by email, push notification, in-app message, and SMS text message, including communications relating to your bookings, your account, security, and our Services. Standard message and data rates may apply. You may opt out of marketing communications as described in our Privacy Policy. You may not opt out of transactional or service-related communications while your account is active.
You may close your account at any time by following the instructions in the Platform or by contacting admin@wcsitters.com.
WCSitters may suspend or terminate your access to the Services, with or without notice, if WCSitters reasonably believes you have violated these Terms or any applicable agreement, engaged in conduct that poses a risk of harm or liability, provided false information, or for any other reason in its sole discretion.
Upon termination, your right to access the Services ceases. Provisions of these Terms that by their nature should survive termination shall survive, including the provisions regarding fees owed, User Content licenses, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WCSITTERS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WCSITTERS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WCSITTERS DOES NOT WARRANT THE CONDUCT, SAFETY, FITNESS, RELIABILITY, OR SUITABILITY OF ANY SITTER OR FAMILY, OR THE QUALITY, SAFETY, OR LEGALITY OF ANY BOOKING. WCSITTERS DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY USER CONTENT, BACKGROUND CHECK, REFERENCE CHECK, OR REVIEW.
YOU UNDERSTAND THAT INTERACTIONS ARRANGED THROUGH THE PLATFORM, INCLUDING IN-HOME CHILDCARE, INVOLVE INHERENT RISKS. YOU ASSUME ALL RISKS ASSOCIATED WITH YOUR USE OF THE SERVICES AND WITH ANY INTERACTION WITH ANY SITTER, FAMILY, CHILD, OR THIRD PARTY ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU RELEASE WCSITTERS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES (THE “WCSITTERS PARTIES”) FROM ANY AND ALL CLAIMS, DEMANDS, AND DAMAGES (ACTUAL OR CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN OR UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY DISPUTE BETWEEN YOU AND ANY OTHER USER, OR ARISING FROM ANY BOOKING.
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER WCSITTERS NOR THE WCSITTERS PARTIES SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF WCSITTERS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF WCSITTERS AND THE WCSITTERS PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID WCSITTERS IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the disclaimers and limitations above apply to the maximum extent permitted by law.
Before filing a claim, you agree to first contact WCSitters at admin@wcsitters.com and attempt in good faith to resolve the dispute informally for at least sixty (60) days. WCSitters will attempt to do the same with respect to any claim against you.
Except as otherwise provided in this Section 19, any dispute, claim, or controversy between you and WCSitters arising out of or relating to these Terms or the Services (a “Dispute”) shall be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and, where applicable, the AAA Procedures for the Resolution of Employment Disputes, as modified by these Terms.
The arbitration shall be conducted in the county in which you reside or, at your option, by telephone or videoconference. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section 19.
YOU AND WCSITTERS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims, may not preside over any form of class or representative proceeding, and may award relief only on an individual basis.
You may opt out of this Section 19 by sending written notice to WCSitters at admin@wcsitters.com within thirty (30) days after first accepting these Terms. Your notice must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of the arbitration provision. If you opt out, this Section 19 (other than this Section 19.5 and Section 19.7) will not apply to you. Opting out has no effect on any other provision of these Terms.
Notwithstanding the foregoing, either party may bring an individual action in small-claims court in the county in which you reside, and either party may seek temporary or preliminary injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.
If the class-action waiver in Section 19.4 is held unenforceable as to a particular claim, that claim (and only that claim) shall be severed from the arbitration and brought in a court of competent jurisdiction; the remainder of this Section 19 shall remain in full force and effect.
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless WCSitters and the WCSitters Parties from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your use or misuse of the Services; (b) your violation of these Terms, any role-specific agreement, or applicable law; (c) your User Content; (d) your interactions or transactions with any Sitter, Family, or other third party arising from your use of the Services; and (e) your violation of any third-party right, including intellectual property, privacy, or publicity rights.
These Terms and any Dispute not subject to arbitration shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. To the extent any Dispute is not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Chester County, Pennsylvania.
WCSitters may modify these Terms from time to time. If we make material changes, we will notify you by email, through the Platform, or by other reasonable means and update the “Last Updated” date above. Your continued use of the Services after the effective date of any update constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.
Entire Agreement. These Terms, together with the Privacy Policy and any role-specific agreement, constitute the entire agreement between you and WCSitters concerning the Services.
Severability. If any provision of these Terms is held unenforceable, the remainder will remain in full effect.
No Waiver. The failure of WCSitters to enforce any provision is not a waiver of its right to do so later.
Assignment. You may not assign these Terms without our prior written consent. WCSitters may assign these Terms at any time without notice.
Relationship of the Parties. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and WCSitters.
Force Majeure. WCSitters is not liable for any failure or delay caused by events beyond its reasonable control.
Notices. WCSitters may give notices by email to the address on file with your account or through the Platform. You may give notices to WCSitters at admin@wcsitters.com.
Headings. Headings are for convenience only and do not affect interpretation.
WCSitters LLC
Email: admin@wcsitters.com
Mailing Address: [INSERT ADDRESS]